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Aesthetics
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Local Services
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Service-Based
Multi-location hair salon
Viviance Hair & Spa had strong demand but no system to convert it. Leads went unanswered, past agency spend created distrust, and revenue stayed flat despite three busy locations. We built the conversion infrastructure that turned missed calls into booked chairs.
Client
Scope of Work
Results
The Situation
Three locations. Hundreds of missed leads every month.
Viviance Hair & Spa had no shortage of interest. People were calling, filling out forms, and sending messages. The problem was nobody was getting back to them fast enough.
On top of that, the owner had already spent thousands with a previous agency that delivered nothing. That experience made them cautious about working with anyone new.
Challenges
Burned by a past agency. Paralyzed by the bill. $800K in annual revenue walking out the door.
The last marketing partner charged thousands per month with no clear results and no way to track what was working. That left the owner skeptical and protective of every dollar. With a manual and in-efficient follow-up system, by the time someone followed up, the lead had already gone somewhere else.
OUR APPROACH
We gave them full control first, then turned the leads on.
Before running a single ad, we made sure the owner could see everything. Every lead, every call recording, every message, all accessible in real time. Nothing went live without approval.
Then we launched ads on Meta for their highest-margin services and put a real person on the phones to call every lead within five minutes. Texts, emails, and follow-ups ran automatically in the background until the lead booked or said no.
The Outcome
The biggest risk wasn't spending money on marketing. It was letting a bad past experience make every future decision. Viviance had the demand, the locations, and the services. They just needed a partner who earned trust before asking for it. Once fear stopped running the business, growth followed.
